Privacy policy

Who we are

Bove Marketing is the digital division of the Bove Group, based in Kew East, Victoria, Australia. In this policy, "we", "us" and "our" refer to Bove Marketing.

You can contact us about privacy at marketing@bove.com.au or on 0438 423 440.

What we collect

When you send an enquiry through our website, we collect the details you choose to give us:

• Your full name and business name
• Your mobile number and email address
• Your business stage and rough budget
• Your project planner answers, if you use the planner (what you are building, your industry and timeframe)
• Anything else you tell us by email, phone or in meetings

Information collected automatically

Like most websites, our hosting provider keeps standard server logs, such as IP address, browser type, the pages requested and the date and time. These are used to keep the site secure and running reliably.

We do not use analytics tools, advertising pixels or tracking cookies on this website. Your browser stores one small session item that remembers you have already seen our intro animation during your visit. It is cleared when you close the tab and is never sent to us.

How we use your information

We use your information to:

• Respond to your enquiry and talk with you about your project
• Prepare proposals, quotes and timelines
• Deliver and manage the work we do for you, including invoicing
• Keep our website and systems secure
• Meet our legal and tax obligations

Marketing

We will not add you to a mailing list from an enquiry. If we ever send you marketing, it will only be with your consent or where you are an existing client, and every message will tell you how to opt out. We never sell or rent personal information.

Who we share it with

We only share personal information where it is needed to run our business or respond to you:

• Website hosting: the cloud provider that hosts our website and enquiry service.
• Email delivery: enquiry form submissions are delivered to our inbox by Resend.
• Our business email and productivity tools, used to manage enquiries and projects.
• Other businesses in the Bove Group, where that is needed to help with your enquiry.
• Professional advisers, or authorities where the law requires it.

Overseas disclosure

Some of these providers store or process data outside Australia, including in the United States. We use reputable providers and take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

Work we do for clients

When we build websites or run Meta and Google Ads for clients, any data collected on those sites or campaigns belongs to our client and is handled under their privacy policy. We act on their instructions. This policy covers bove.marketing and enquiries made to us.

Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including using secure (HTTPS) connections and limiting access to the people who need it.

We keep enquiry information only for as long as we need it to respond to you and manage our relationship, or as required by law. After that we delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing marketing@bove.com.au. We will respond within 30 days. If we cannot meet a request, we will explain why.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at marketing@bove.com.au and we will work with you to resolve it.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.